Most orders ship within 1 to 3 business days, with transit taking 5 to 8 business days. That means you can expect delivery within 6 to 11 business days from your order date. Every shipment includes tracking so you can follow your order the entire way.

Yes, we offer free shipping on most orders within the Continental U.S. (excludes AK/HI) with no order minimum required. Orders ship via USPS, UPS, or FedEx based on destination and package size. For full details, please visit our Shipping Policy page.

We want you to be completely satisfied with your purchase. If something does not meet your expectations, please reach out to our team at support@backyardoasislivingco.com and we will walk you through the return process. We recommend reviewing our full Return Policy page for specific timelines and conditions.

Exchanges are handled on a case-by-case basis depending on the product category and availability. Contact our team with your order number and the item you would like instead, and we will do our best to accommodate your request. The sooner you reach out after delivery, the more options we can offer.

The best choice depends on your available space, intended use, and climate. Our product pages include detailed specifications, dimensions, and feature comparisons to help narrow things down. If you are still unsure, send us a message with your backyard setup details and we will provide a personalized recommendation.

Installation requirements vary by product. Many of our gazebos and pergolas are designed for DIY assembly with detailed instructions included. Outdoor kitchens may benefit from professional installation depending on the configuration. Check each product listing for specific assembly details, or contact us for guidance.

Sales tax, if applicable, is calculated and displayed at checkout.